Name is required.
Company is required.
Email is required.
SUBMIT
Name is required.
Company is required.
Email is required. Description is required.
SUBMIT

If you have a functional question or you want to report an issue, please fill in the registration form below. We will contact you as soon as possible with an answer or a solution.

Support opening hours:   Weekdays 9.00 am - 5.00 pm (CET)
Phone:   +32 (0)15 715 615
Name is required.
Company is required.
Email is required.

Your message here:

Description is required. Description is required.
ATTACH FILE / 5 MB
SUBMIT
Job title is required
Job location is required
Name is required.
Phone number is required.
Email is required.

Your message here:

Description is required.
ATTACH FILE / 5 MB
SUBMIT
Name is required.
Company is required.
Email is required.
SEND REQUEST
Name is required.
Company is required.
Email is required.
SUBMIT

Blog

Your guide for Project Management excellence.

unleash productivity: Organise your to-do's and get peace of mind

27 February 2024.Updates

share this story

 Ticketing in ionBIZ: 4 things to know!

Our ionBIZ ticketing module, is probably the most versatile of them all. It's a great tool to help you get organised. And with a good process comes peace of mind and confidence.


ionBIZ Ticketing can be used in at least 4 different corporate processes. Moreover, you can plan, time record and invoice on it.

 

Helpdesk: Not only useful for keeping an overview of all support requests, but also for linking this to SLAs, building a knowledge base and proactively offering associated training! Moreover, do you know which customers may cost you more than you earn...?

Project / Task checklists: For extensive (standard) assignments, tickets can be created automatically and in bulk as part of tasks. This way you avoid skipping small but important steps, without making the task structure unnecessarily complex! In this way, a ticket fits perfectly into your project management.

Agile Sprint planning, scrum: With tickets you can keep an overview of both the impact and priority of change requests and bug fixes. With our Kanban you can visualize its implementation. Anyone who has ionBIZ Ticketing does not have to spend extra money on a separate product management tool! Agile working, check!

To-dos of all sorts: Unless you have an exceptional brain, you won't remember everything. So... save an idea quick and dirty so that you can develop it further at the appropriate time. Create a to-do-list for other employees, departments or the entire company. Link tickets together so she can start one when the other is finished. Define flows within a single ticket to automate assigned user transfers. RFP submitted? Check! OKRs completed? Check! BBQ on? Check!

Are looking for a tool to better organize operational matters?

Request a demo of our ticketing module & Get It Done.

NEXT STORY

What is teleworking and are you ready for it? 5 things you should check:

Many Dutch people regularly work from a place other than the office, for example from a coworking space, from home or on the road. Especially during the corona crisis, we discovered the usefulness and necessity of working from home en masse. However, we also discovered that not all companies were well prepared for teleworking. How do you ensure that teleworking runs smoothly in the future? Then pay attention to the following five things!

Read More

NEXT STORY

Why should you use project management software? Four reasons

There are smart project management systems for all industries. We focus here in particular on managing projects within ICT, consultancy and engineering. For them, an online project management system is indispensable if you want to manage projects efficiently and effectively without incurring high costs. Below we explain the benefits of using project management tools.

Read More

NEXT STORY

What is ERP and why do you need it?

What does ERP mean? This abbreviation stands for Enterprise Resource Planning. ERP business software is used within organizations and serves to support various business processes. There are many reasons for purchasing an effective ERP system. For example, to get off to a flying start as a starting entrepreneur and to be able to grow quickly, but also to be able to do business more efficiently and effectively as an established entrepreneur. Those who want to professionalise cannot do without a good ERP system. In this article, we therefore explain what ERP is and what it can do, and why this software is indispensable, especially in IT and engineering.

Read More

NEXT STORY

4 advantages of online invoicing!

You used to receive all invoices by post, but now they are increasingly coming in via your mailbox. Also those who provide services to the government are often obliged to provide them digitally. Have you already switched to e-invoicing? Unsure whether you should stop with the traditional paper invoice, or not? In this article we explain the advantages of online invoicing for every organization.

Read More

NEXT STORY

Digital signing of timesheets by your clients, everything you need to know:

Resource planning and time registration are two very important modules of our all-in-one business software ionBIZ.  Scheduling tasks on the right agenda and monitoring performance is crucial for the optimal execution of projects. In addition, our time registration tool ensures that you can always invoice customers quickly and correctly. We are proud to explain how our latest addition, digital time registration, makes this module even more effective.

 

 

Read More

NEXT STORY

Enterprise Resource Planning: The 4 key advantages

When you want to successfully carry out projects within an organization, good management from above, in which all resources and workers are well distributed, is crucial. This distribution of resources is also called resource planning; a complex and important task within project management. To make this process efficient and accurate, it is wise to invest in an Enterprise resource planning (ERP) system. Below we explain the advantages of a good ERP system.

Read More

NEXT STORY

Software Engineering: everything you need to know

When we speak of engineering we refer to the application of knowledge to design or build products or systems that provide improvement within an organization or in our daily lives. Software Engineering, of course, the name says it all, focuses on developing software. But what exactly is Software Engineering and what can it be used for?

Read More

NEXT STORY

Automate business processes with today's technology

Anyone who wants to keep up with the competition and work quickly and effectively cannot escape automating business processes. Thanks to the latest technologies, it is possible to use software to automate various operations within a company. Read on below about the usefulness of process automation and the opportunities it offers for your business.

Read More

NEXT STORY

Read More

NEXT STORY

ionProjects joins Visma Group

We are pleased to announce that ionProjects has joined the Visma Group as of today.

Visma Group is an international software company with offices in several countries, fifteen thousand employees and a turnover of more than two billion euros. This acquisition will bring many improvements on different levels. ionProjects, as part of a financially strong and international family, will be able to continue to guarantee the necessary continuity, product innovation and qualitative service in the future.

Koen Claes, co-director of ionProjects: "By joining Visma, we receive support from the tech hubs of Visma Group for the further development of our API integration platform. Now that we are part of a large European technology company, we can offer our current and future customers continuity, while we can still determine our own business operations. 

Read More

NEXT STORY

Wanted! Product development manager

To strengthen our ranks, we are looking for a Product Development Manager at ionProjects. For over a decade, we have been building the most powerful web-based project management solution in the world.

The Product Development Manager we are seeking will ensure that we continue this success for the next 10 years.

Read More

GET IN TOUCH

Do you have an idea for a feature or a general question or would you like to brainstorm about an exciting new partnership? Call or email us anytime to get in touch with us.

Support:

Contact

Marketing and Sales:

Contact

Other inquiries:

Contact

Local Office / Belgium

Kleine Nieuwedijkstraat 71

2800 Mechelen

Tel +32 (0)15 715 615

Local Office / Netherlands

Veerdam 3

4484 NV Kortgene

Local Office / Romania

Piața Consiliul Europei 2E, Cladirea UBC 3

300254 Timișoara

© 2024 ionProjects - Privacy statement