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Discover how our

TICKETING

will streamline the handling and follow-up of tickets.

Ticketing

Issue tracking is commonly used in an organization's customer support center to create, update and resolve reported customer issues. It can also be used internally to follow up sales or software development.

  • Management of all issue types (Ticket, Task, Support, Action, Bug, Calls ...)
  • Automated alerts and reminders
  • Service Level Agreements with timer and escalation rules
  • Status rules with automated alerts and mailings
  • History of taken actions on tickets
  • SCRUM development, iterations and workload via points or hours
  • Release notes and test information
  • Customer portal to add tickets with follow up and collaboration facilities
  • Standard reports
    • Open tickets
    • ...

GET IN TOUCH

Call or email us anytime if you’d like to get in touch with us. Is it about an idea for a feature, a question you have, or to brainstorm about an exciting new partnership.

Support:

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Marketing and Sales:

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Other inquiries:

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Local Office / Belgium

Kleine Nieuwedijkstraat 71

2800 Mechelen

Tel +32 (0)15 715 615

Local Office / Netherlands

Havendal 4

4814 DB Breda

Local Office / Romania

Doctor Iosif Nemoianu 9

300011 Timișoara

Tel +40 356 43 94 93

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